Frequently Asked Questions

What is your return policy?

You can return or exchange any undamaged or defective merchandise by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit. 

How do I return something?

Returning with a prepaid (FREE!) SmartLabel?

  • Place item(s) in a securely sealed package
  • Affix the pre-paid, pre-addressed shipping label to your package
  • Ensure old shipping labels are removed or obscured
  • Postage is not required
  • Drop your package in a mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility

Returning without a prepaid SmartLabel?

  • Place item(s) in a securely sealed package
    • Ensure there are no other shipping or tracking labels attached to your package
    • Use a trackable and insured shipping method; we cannot accept COD returns. Please note: Pacific Tote Company is not responsible for any returns that are lost or stolen while in transit
    • Include your order number on the return label or packing slip in package
    • Mail your return to:
      Pacific Tote Company
      Attn: Returns Department
      1633 Cosmo St.
      Los Angeles, CA 90028
    • We will email you once your return is processed

    Can I change my order?

    We start working on your order as soon as it is placed, so we are unable to make any changes or modifications to an order after it has been confirmed.

    Do you ship internationally?

    Yes, we ship all over the place! International shipments are subject to a $25.00 flat rate. 

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